Invoicing and payment process – an overview for clients

  • Your Expert is typically engaged by you as an independent contractor with a relevant ABN.

  • Your Expert will automatically invoice you via their Commtract portal – this invoice will be sent to you or another contact of your choice (you are able to edit/add an additional email on your portal).

  • Payment options are via Bank Transfer EFT, BPAY or Credit Card.

  • All invoices you receive will be inclusive of your Expert’s fee as well as the 15% Commtract service fee (noted as two separate line items).

  • GST is applicable to Commtract’s service fee. GST will only be charged on an Expert’s fee is they are registered.

  • All payment information and invoices relating to this project will be stored in your Commtract portal under ‘Account’.

  • Payment is made according to your organisation’s payment terms. When you make payment of an invoice, the funds will typically be processed to your Commtractor within 24-48 hours via our secure escrow payments system.

  • Where a PO is required, this should be raised directly with Commtract.

If you have any specific requirements, we are happy to discuss these with you – we are flexible and have invoicing options available. Simply contact the payments team, via